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Mojo Mushrooms Help Center

Your order will typically take 3-7 days for U.S shipping and between 2-4 weeks for Canadian orders. 

However, these are subject to the demand and operations of our partnering carriers such as USPS. We do our best to offer good shipment times at affordable prices for our customers, however, carriers can experience delays, mishandles, or losses. 

We will do our best to make sure these issues are resolved quickly for our customers when they do happen!

To learn a bit more, please check out your FAQ: https://mojo.gorgias.help/en-US/shipping-times-&-status-77988

What are your shipping times?

Once you've placed your order, it's immediately sent to our fulfillment center for processing, so it cannot be edited. If you'd like more chews, you can place a second order, or reach out to us directly and we'll do our best to help you!

If you'd like to cancel your order entirely, you can use the "cancel an order" option shown earlier (use the back arrow above), however, you'll only be able to cancel it if it has not yet been fulfilled.

Generally, fulfillment occurs between 1-24 hours post-purchase, depending on when the order was placed except on weekends. If we can cancel it we will, but should you have any concerns, please reach out to us!

Can I change or cancel my order?

Active Ingredients: Functional Mushrooms & Actives 146mg(Cordyceps Sinensis, Cordyceps Militaris, and Lions Mane, Ginger Root), Proprietary Nootropic Blend 89.6mg,  56mg(Mucuna Pruriens Plant & Sam-E), Energy Blend 54mg(Panax Ginseng, L-Theanine, delayed-release of25mg caffeine).
Non-Active Ingredients: Plant-based pectin (vegan), Allulose Syrup, Agave Syrup,  Raw Cane Sugar, Distilled Water, Monk Fruit Sugar, Sucralose, Citric Acid, Potassium Sorbate, Carnauba Wax, natural flavors and colors.

Learn more about our ingredients here: https://mojo.gorgias.help/en-US/articles/ingredients-14923

What ingredients are in Mojo?

Hi there!

Thanks for reaching out! As part of the trial pack agreement, it was agreed that participation included at least one month of our extra strength subscription to comply with the Terms of Service of the trial program. As a small team (4 people!), we created the trial pack campaign to allow the Mojo community to test the gummies and trial a subscription to see how they like it. Unfortunately, we cannot cancel your subscription before the first shipment, but we can ensure it's skipped/cancelled after the first shipment! 

Let us know if you'd like it cancelled after your first order.

Cancel Trial Subscription

Hi there! If you've received packaging that looks different from what's on the website, that's just because we recently ran out of packaging (Mojo has been flying off the shelves!), and we're waiting for our new packaging to arrive. Please note that "MACRO" strength is the same recipe as "EXTRA STRENGTH" - same gummies, just different packaging. We hope our updated packaging will return in stock in early October 2023.

My package looks wrong

Wondering where your tracking code is? It depends! 

Trial packs do not include tracking, by default. However:

If you chose Insured (with tracking) at checkout with your order, you opted-in for shipping that included a tracking code which will be included in your purchase order confirmation communications. In the event of an order mishap (delayed shipping, lost order, wrong delivery), the tracking number will enable support from Mojo’s customer success team. 

If you chose Uninsured (without tracking) at checkout with your order, you opted-out of shipping that includes a tracking code for your order, which will not be included in your purchase order confirmation communications. In the event of an order mishap (delayed shipping, lost order, wrong delivery), a lack of tracking code will limit the support available from Mojo’s customer success team. Uninsured shipping has a weight limit of 117g (US) or 100g (Canada) imposed by our shipping carrier partners. Unfortunately for orders above this weight limit, only insured shipping with a fee will be available. 

If you don't know what you chose, then you likely chose uninsured shipping as the backend payment system defaults to the most affordable shipping method. Please note, all subscription orders will include insured shipping by default. 

For more information about our shipping terms and conditions, see our Terms of Service.

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