Can I change or cancel my order?Updated 2 years ago

Once you've placed your order, it's immediately sent to our fulfillment center for processing, so it cannot be edited. If you'd like more chews, you can place a second order, or if you'd like to cancel it entirely, you can contact support at [email protected] with your order number and they will do their best to cancel the order before it leaves our facility. All orders will be shipped within 1-10 business days from the order processing date. We try our hardest to make sure orders arrive as early as possible. If a customer order is shipped to an incorrect address due to customer error, unfortunately, a refund or re-ship will be considered but not guaranteed. Once an order is shipped, it is out of the company's capability to cancel the order.